Job Position:    Head, Technical Services
Reports to:      MD/CEO
Location:         Lagos
Main Purpose of the Role
  • The main role of the Head, Technical Services is to coordinate and oversee all activities associated with the Network Infrastructure, Network Operations Center (NOC),  and related network equipment that supports IXPN’s operations.
Main Activities
The responsibilities of the Head, Technical Services include but not limited to the following:

  • Manages all functions and activities within the Network Department.
  • Liase with all members to ensure reliable and consistant peering functionality with the exchange.
  • Assist troubleshooting of BGP4 routing issues with exchange members
  • Develop routing best practices and configurations for optimal exchange routing
  • Create and maintain a members technical extranet to share and disseminate technical information
  • Promote the importance of local content development and exchange.
  • Responsible for coordinating the management and monitoring of network and other active equipment with the associated monitoring software.  All alerts and monitoring should provide automatic escalation and notifications
  • Responsible for coordinating the installation of  Monitoring all servers, switches, routers, power systems, and transmission networks
  • Involve in the development and implementation of Network Policies and Procedures.
  • Create and execute procedures that will result in the continual improvement of the effectiveness and efficiency of the Network Department in accordance to global best practices.
  • Implement, Maintain and improve on trouble ticket management system for operational issues and requests.  Such a system should provide KPI reporting and automatic escalation.
  • Provides monthly or more frequent training/coaching to technical staff.
  • Direct, evaluate and oversee departmental staff in terms of performance and responsibilities in achieving results as it relates to Network.
  • Responsible for keeping the company up to date with current technology in achieving results as it relates to the Network Department.
  • Maintain and update the exchange’s website to provide relavant information on the operations of the exchange and its key performance indicators
  • Give subject matter presentations to various audiences nationally and internationally.
  • ·Carry out any other duty assigned by the MD/CEO.